SSI Hosting is a division of Street Smart Incorporated


 

Frequently Asked Questions

BACKGROUND INFORMATION

ABOUT THE REGISTRATION PROCESS

GUIDELINES

CONTACT US

 


What is a domain name?

A domain name is a unique alpha-numeric name used to identify a particular computer (i.e. Web server or mail server) on the Internet.

Domain names allow Internet users to type in a name, such as www.yourcompany.com, to identify a numeric address such as 204.89.66.809.  The purpose of domain names is to allow ordinary users connected to the Internet to find Web sites and send email to addresses with familiar names such as "www.yourcompany.com" or "www.stsmarthosting.com" without having to memorize the numerical addresses that actually locate the computers or servers on the Internet.

Click here for a complete list of general domain name rules.



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What is a Top Level Domain (TLD)?

A top level domain (TLD) is the suffix that is attached to the end of a domain name. For instance, in the domain name www.yourcompany.com, ".com" is the TLD.

There are two types of top-level domains: global and country code. Global Top Level Domains (gTLD) were created to be used by the Internet public, while country code Top Level Domains (ccTLD) were created to be used by each individual country, as they deem necessary.

The global Top Level Domains are as follows:
.com
.net
.org
.edu
.mil
.gov

SSI Hosting offers the .com, .net and .org global Top Level Domains. 

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What Top Level Domains (TLDs) does SSI Hosting offer for registration?

Street Smart Hosting uses a Registrar is an ICANN accredited registrar for the .com, .net and .org domains.


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How much does registering a domain name cost?

Registering a domain name for one year costs $20.00. You may purchase multi-year registration for your domain at a discounted cost.

Domain locks cost $2.00 per year. The first year you register your domain name, the lock is free! The Domain Lock is a preventive step to stop unauthorized transfers or 'hijacking' of your domain name.

You may also set up your Domain Name with a Secure Whois. Many of us receive these annoying emails from every company who sells domain names telling you "Your domain name will expire shortly. Click this link to renew now." These are companies that are trying to get you to use their service instead of SSI Hosting for your registrar services. You may also be deluged with mail from the Post office for this same type of service. The best way to protect your identity and personal information is a Secure Whois. The cost of this service is $9.95 per year.



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How do I register a domain name with SSI Hosting?

The registration process is an easy process that is completed online.

Note:  A valid credit card is required to register your domain name through SSI Hosting.

Step 1.  Check for domain name availability.  During this step, you will perform a WHOIS query to determine if the domain name you wish to register is available.

Step 2.  Confirm intention to register.  During this step, confirm that you wish to register the domain name you have chosen.

Step 3.  Log in.  During this step you will create a User Name and password 'profile' which is used to identify your account in the SSI Hosting systems.  If you are an existing user, you should enter the User Name and password you have created to identify your account.

Step 4.  Fill in Contact Information.  You must provide SSI Hosting with administrative and organizational information to associate with your domain name registration.

Step 5.  Review the information for accuracy.  Before you submit your registration for processing, you have the opportunity to review the information you are submitting.

Step 6.  Enter payment information and submit your request.  During this step you must enter your credit card billing information and submit the registration for processing.  Additionally, if you are registering a .com, .net or .org domain name, you must choose the term of registration.  If your credit card is accepted, you will receive a confirmation screen.

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What do I need in order to register a domain name?

To register a domain name with SSI Hosting, you only need to specify the Contact Information and credit card billing information associated with your domain name.   You do not need to specify a NIC handle, DNS server information or an IP Address; SSI Hosting will supply default DNS and IP Information for your domain name during the registration process, which can be edited at any time after the registration is complete.  You can change your DNS at any time after registration.

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How long does SSI Hosting's registration process take?

SSI Hosting's registration process should only take a few minutes to complete. .com, .net and .org domain names registered through SSI Hosting may take up to 72 hours, which is considered normal Internet propagation time, until they are accessible.

 

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Is it possible for another person to register my domain name after I have registered it?

.com, .net and .org domain name availability is verified by SSI Hosting and other accredited registrars through the SRS (Shared Registration System), a universal database of available .com, net and .org domain names.  This system prevents a domain name that is successfully registered through SSI Hosting from being registered through another domain name registration site.

 

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What methods of payment does SSI Hosting accept?

A valid MasterCard, Visa, American Express or Discover card is currently the only means of payment accepted.

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Once a domain name is registered, who is the legal registrant of the domain name?

When a domain name is registered, the "registrant" contracts the use of the domain name.  However, there is no permanent registrant for any domain name.  The "registrant" of a domain name is the original administrative contact listed at the time of registration, regardless of whether the administrative Contact Information has been changed since then.  In other words, the registrant of a domain name is the individual whose name and Contact Information were initially associated with the username and password profile for the domain name.

If the administrative Contact Information has been changed since the original registration, the most recent administrative Contact Information entered will be visible in the WHOIS record.  However, this information may not be that of the actual registrant of the domain name.

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How many characters and what characters can a registered domain name include?

Domain names have a variety of basic rules.  Please click here to learn more about rules associated with registering a domain name.

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Where can I get Contact Information related to domain names that are already registered?

To find Contact Information associated with a registered domain name, you can perform a WHOIS query by clicking here.

In the Check It field, type the domain name you would like to find information for.  Click the Check It button to submit the query.

If the domain name is already registered, a link to the domain name will appear on the screen.  By clicking on this link, you can connect to a page on which contact and other WHOIS information is displayed for the domain name.

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Who do I contact for additional assistance?

If you have other questions or need information that is not contained above, E-mail us at support@stsmarthosting.com.

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